location1
 City Enterprise Centre, Waterford.

phone
  +353 (0)85 77 99 689

linkedin    twitter    facebook    google-plus    instagam    pinterest

 

vivit-logo

vivit-patinsidepages

Policies & Procedures

Vivit Ireland LTD hosts a wide variety of events throughout the year, processing a large number of financial transactions. The following provides important information concerning any request to cancel, substitute, or request a refund of fees for our events.

Cancellations (Refund Requested)

Any request by a registered event or program participant (registrant) must be received in writing via email to the Event Contact This email address is being protected from spambots. You need JavaScript enabled to view it.


For fee-based events, a request for cancellation (and refund) will be accepted up to the deadline time of 12:00 PM Noon, six weeks in advance of the event.

VIVIT IRELAND LTD must make commitments to suppliers at that time and making changes will result in additional labour, costs or penalties. If the cancellation request is received after the deadline, we cannot issue a refund and would recommend a Substitution (see below).

In exceptional circumstances it may be necessary at times to change the details or itinerary of the Service or of a Booking. The Company reserves the right to make reasonable alterations to any Booking made. In that event the Company will inform the Customer as soon as reasonably possible. This does not affect your statutory rights.

In the unlikely event of the cancellation of a Service by the Company, the Customer will be entitled to a refund.

Refunds

All approved refunds are subject to an administration fee to offset system and financial charges. The fee will be 15% of the booking fee.

Substitutions

Registrants who cannot attend an event are encouraged to exercise the option of providing a substitute participant to attend in his/her place. A written notification of a substitution will be accepted by email up to the morning of the event.

When checking in at the event, the substitute participant must bring a copy of the Online Registration Receipt or the Registration Confirmation Email and Voucher.


General Terms

If VIVIT IRELAND LTD. or its event partner cancels an event, all registrants will receive a full refund of fees paid (no administration charge) no later than 14 days after Vivit Ireland has approved the Cancelation.

All refunds will only be made using the original form of payment. For example, if you booked using a Visa card, any refund will be credited back to that same Visa card.

Any of the above policies can be further expanded – we request that registrants carefully review all event related registration information (as found in your Online Registration Receipt, Registration Confirmation Email and/or the Event Web Page) for any additional terms or limitations that may apply to an event or program.

HELPFUL TIPS

To help expedite a request for a refund or substitution, please provide the booking reference number found in the Registration Confirmation Email messageand voucher.
We cannot view, and do not require, your credit card


Never put any credit card information in an email.

Subscribe to our blog