City Enterprise Centre, Waterford.

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Case Study



Waterford Winterval - Ireland's Christmas Festival



Winterval Logo



Customers were finding it difficult to book online, resulting in a high number of 'fall-offs' during the booking cycle and high cancellation rates.

This in turn led to many people opting to pay at the attraction themselves, leading to longer queuing times and general customer dissatisfaction.  

The organisers needed an online booking solution that was straightforward and user friendly.



After meeting festival organisers, Vivit carried out extensive research with suppliers and customers.

We took a 360 degree approach to provide a tailored booking solution that would satisfy all stakeholders.

Vivit delivered a very intuitive booking experience that increased online bookings by over 60% year on year.

Vivit also reduced booking times by 50%, shortened queuing times significantly and reduced cancellation rates to 0.06% of total bookings.


 See how it worked for Winterval 2015. Visit Winterval Website


Do you run an event at Christmas that could benefit from a smoother booking experience for you and your customer?

Get in touch and we will explain how Vivit Booking Solutions can help 




In their own words


"This year, we decided to invest in our own tailor made booking system for which Vivit was successful in winning the tender. All through the development and implementation process, we found the Vivit team to be extremely flexible and knowledgeable. I have no doubt that the ease of booking for the end user has led to increased business and customer satisfaction. I could not recommend Vivit highly enough to any organisation in need of an online ticketing system"

- Owen Byrne, Head of Marketing for Winterval


"In previous years, instead of booking online, the vast majority of our customers were choosing to pay at the entrance. It was manic. There were large crowds and long queues. People waited for long periods in the freezing cold and became very annoyed. This year was so much better - many more people booked online so it was much easier for us to manage"

  - Shane Kavanagh, Supplier to Winterval & Owner of 4Shires Carriage Company


"I have found working with Vivit Ireland a very professional service. The booking solution has been of the highest quality and very simple to use for us and our customers. Working in partnership with a team of highly skilled professionals has made our job so much easier. The customer service has been second to none. The Vivit team have been available night and day to answer any enquiry. It has been a pleasure working with Vivit Ireland and would highly recommend them as booking solution specialists"

Andrew McDermott, Snow Globe Winterval


"Before working with Vivit, queues were a real problem for me as customers got frustrated standing in line. During Winterval, the new online booking system meant queue lengths and queing times were greatly reduced. This resulted in happier customers and an increase in tickets sales. The whole system was so easy to use for both us, and the customers. I highly recommend Vivit Booking Solutions"

- Shane Murphy, Santas Grotto Winterval






keith barry


exploration dome